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WELCOME
We specialise in the implementation of IT and business change programs,
with attention to people, processes, systems and budget.
"Why should we work with you?" It's a good question - here are three great reasons:
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our many years of experience
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our high client satisfaction
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our track record of repeat business and enduring relationships
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Are you looking for Program Management or Project Manager expertise?
Or for assistance and coaching for your in-house team?
Or maybe you are looking for external expertise to help with a struggling project?
We should be able to help and will be glad to discuss your specific needs with you.

ABOUT US
We know that effective communication and inclusion are of paramount importance in accomplishing
missions and improving performance. This can start by (re)defining the initial objective, the issues and risks,
reviewing the success factors and producing plans that are credible and accepted. We then ensure that all
stakeholders are identified and most importantly remain engaged in the project.
Thanks to effective problem-solving techniques we ensure that projects stay on track or, when needed,
get back on track. As experienced Project Managers we have most likely already dealt with issues and
challenges similar to the ones you my currently be facing.
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During our Process and Project Healthcare Audits we inspect, examine, interview and - based on our
own Project Management and Project Audit experience - we can provide an external objective view of what
is good and what is not, together with a recommended improvement or 'get-well' strategy.
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Servant leadership and coaching are terms frequently used in these days of agile transformation.
They have been second nature for us over many years.
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Our multi-disciplinary team has managed assignments in the UK, Belgium, the Netherlands, France,
Italy, Germany, Denmark, Portugal, USA and Hong Kong.
PROJECTS
Consultancy and management expertise has been provided in the following sectors.

FINANCIAL SERVICES
At Euroclear
Management of projects combining both waterfall and agile methodologies
and working with outsourcing partners CAP Gemini and TCS.
Process improvement initiatives, including Lean Maturity assessments for
teams in Belgium, France and the UK.
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At Mastercard
Managed debit / credit / prepaid card solutions (issuing & acquiring) for banks
located throughout the Middle East and Africa.
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At SWIFT
PMO team lead for global outsourcing programme.
Project management of the HR component in Belgium, the Netherlands,
UK, USA and Hong Kong.
Facilitation of workshops for project initiation, process improvement and
problem solving.
Long term assignment on process improvement initiatives: definition,
implementation, training, coaching and auditing.
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Other
Implementation of financial management systems (AP, AR, GL, Reports).
Management of the development of mortgage system (POS, front office, back office,
deeds management)

PUBLIC SECTOR
At the European Parliament
Management of 4 initiatives, including offsite development team, working primarily with
CGI and Intrasoft personnel.
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At the Shetland Islands Council
Financial management system implementation projects.
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At the East Cambs District Council
Financial management implementation projects.

LOGISTICS
At International Post Corporation
Managed the development of the global package tracking system using
RFID technology for the Interconnect e-commerce programme.
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At DHL Express Europe
Leading the team for the implementation of EU customs import & export legislation
in the facilities throughout Europe.
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At DHL Aviation
Management of project to upgrade the Aviation Hub Management system.
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Other
Implementation of an order processing, warehouse and distribution system for
electrical appliances.
Implementation of a bonded warehouse & distribution system.

UTILITIES & ENVIRONMENTAL
At Cory Environmental
Design of a toxic waste licence management and invoicing system.
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At Anglian Water
Quality assurance for a major outsourcing and systems upgrade programme with
CSC Computer Sciences, which included implementation of SAP.
Definition and implementation of Service Level Agreements.
Operational / IT process auditing: ISO 9001 TickIT and CMMi.
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WHAT OUR CLIENTS SAY
When I travelled over from Hong Kong I was sceptical about this workshop, but it has in fact been brilliant.
K.L., SWIFT
I normally hate this sort of workshop event, but this one has been really useful and enjoyable.
K.D., International Post Corporation
Wow, you have taken our [ISO-9001] internal auditing to a whole new level!
M.S, Anglian Water
CONTACT US
We are located on the outskirts of Brussels, Belgium with additional offices in Antwerp and near Cambridge, UK.
We look forward to hearing from you!
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